Please read these Terms and Conditions carefully before using the https://www.foodro.in website and the My Mobile App Foodro online supermarket mobile application operated by Foodro Retail Private Limited.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
Information Collection and Use
we want to inform you that whenever you use our Service, in case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your devices’s Internet Protocol (“IP”) address, device name, operating system version, configuration of the app when utilising our Service, the time and date of your use of the Service, and other statistics.
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your devices’s internal memory.
This Services does not uses these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collection information and to improve their services. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
we may employ third-party companies and individuals due to the following reasons:
we want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
we value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Replacement and Refund Policy
Our customers can always claim for a refund if there is valid reason for the return of the item. Our professional team will surely address the complaint and replace the product if the customer expresses dissatisfaction regarding the freshness, quality, packaging, or price of the received product. Customers can contact our customer service team for correct information regarding the return process. You can return or replace the purchased item or product only if you inform us within 24 hours from the time of delivery. Foodro follows a strict refund policy for our goods. We assure a full refund without any reimbursements or compensations if the customer is not satisfied with our product. Besides, we make sure that we deliver you only high-quality products. Still, in some scenarios, unexpected defects or damages related to freshness, quality, packaging may occur. In such scenarios, the customer can report the case within 24 hours to our customer support team. If we identify that the issue is due to carelessness or negligence from our side, then Foodro ensures replacement or refund as required by the customer. In case of a refund, the refund amount will be credited to the same account from which you had made the payment from. The time taken for the money to show in your account may vary depending on your bank’s processing time.
Links to Other Sites
This Services do not address anyone under the age of 13. we do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
The online supermarket revolution is here and Foodro is taking over command! Kerala’s largest online grocery store, Foodro, is now live and ready to serve all your home and personal needs. We have an array of world-class products across different categories of produce such as fruits & vegetables, oils & spices, rice & other grains, meat & fish, bakery & dairy, etc. On top of these, we also provide a number of checkout-ready items that include beverages, snacks, personal care products, baby & kids products, cleaning & household equipments, home & kitchenware, school & stationery and pet care products.
Foodro is empowering your grocery shopping experience with high quality items, on-time delivery and an easy returns policy. Logging onto a website and choosing the items you want has never been easier. Our website is comprehensive yet fast loading and easy to use, enabling you to shop faster without any hassles and order right to your home in no time.
Bid adieu to long waiting times, traffic woes and unprofessional service. Foodro has over 5000 products that are readily available to you in a matter of minutes. We guarantee same-day delivery and a trouble-free replacement policy which saves you time, money and effort. Logon today and purchase away! Our great services are available at Kochi, Chennai, BangaloreHow it works
Using Foodro is as easy as one, two and three. First and foremost, download the Foodro app or logon to the Foodro website where you can browse through various products or search for a particular item. An option to add products to the shopping cart is always visible on screen. Once you are done, you will be directed to the address and delivery screen which contains fields to input an address. Here, you will also be able to choose a suitable time for delivery. Soon after, you will be redirected to the payment gateway. Choose your method of payment, cash, card or e-wallets and then, simply, wait for your doorbell to ring!
Foodro will deliver to your house the same day as your order. This lets you get on with the rest of your day’s work without the need to rush to the nearby supermarket. Our fast delivery times also take care of unwanted hassles such as queueing at the counter, dealing with incompetent shop floor workers and fuel costs for traffic jams.PRECAUTIONS TAKEN AGAINST COVID-19 FOR THE SAFETY OF OUR VALUED FOODRO CUSTOMERS AND OUR STAFF
The Covid-19 pandemic has disrupted the lives of people all around the world. It has confined us to our homes, limited our travels and has made accessing essential goods difficult. Foodro has risen to the occasion by taking quick action to make online shopping of essential goods easy. We have made available the online shopping feature to our community to enable increased access to groceries and household essentials safely from their home.
We have always believed in safety and hygiene and even more so in these troubling times. We have taken it upon ourselves to update our already existing safety, health and hygiene measures. This is to ensure that our warehouse staff, our valued customers and delivery partners are all safe at all times. The measures taken are:
We are committed to ensuring the health and safety of our partners and our valued customers through these tough times. We appreciate the trust in us and ensure that we will continue to follow all the safety measures. We are committed to packing your groceries hygienically and delivering it safely to your doorstep. Let us continue practicing safety measures to beat this pandemic together!