Delivery Location
Kochi,Kerala
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Foodro Online Grocery Shopping

The online supermarket revolution is here and Foodro is taking over command! Kerala’s largest online grocery store, Foodro, is now live and ready to serve all your home and personal needs. We have an array of world-class products across different categories of produce such as fruits & vegetables, oils & spices, rice & other grains, meat & fish, bakery & dairy, etc. On top of these, we also provide a number of checkout-ready items that include beverages, snacks, personal care products, baby & kids products, cleaning & household equipments, home & kitchenware, school & stationery and pet care products.

Foodro is empowering your grocery shopping experience with high quality items, on-time delivery and an easy returns policy. Logging onto a website and choosing the items you want has never been easier. Our website is comprehensive yet fast loading and easy to use, enabling you to shop faster without any hassles and order right to your home in no time.

Bid adieu to long waiting times, traffic woes and unprofessional service. Foodro has over 5000 products that are readily available to you in a matter of minutes. We guarantee same-day delivery and a trouble-free replacement policy which saves you time, money and effort. Logon today and purchase away! Our great services are available at Kochi, Chennai, Bangalore

How it works

Using Foodro is as easy as one, two and three. First and foremost, download the Foodro app or logon to the Foodro website where you can browse through various products or search for a particular item. An option to add products to the shopping cart is always visible on screen. Once you are done, you will be directed to the address and delivery screen which contains fields to input an address. Here, you will also be able to choose a suitable time for delivery. Soon after, you will be redirected to the payment gateway. Choose your method of payment, cash, card or e-wallets and then, simply, wait for your doorbell to ring!

Foodro will deliver to your house the same day as your order. This lets you get on with the rest of your day’s work without the need to rush to the nearby supermarket. Our fast delivery times also take care of unwanted hassles such as queueing at the counter, dealing with incompetent shop floor workers and fuel costs for traffic jams.

Foodro Replacement and Refund Policy

Our customers can always claim for a refund if there is valid reason for the return of the item. Our professional team will surely address the complaint and replace the product if the customer expresses dissatisfaction regarding the freshness, quality, packaging, or price of the received product. Customers can contact our customer service team for correct information regarding the return process. You can return or replace the purchased item or product only if you inform us within 24 hours from the time of delivery. Foodro follows a strict refund policy for our goods. We assure a full refund without any reimbursements or compensations if the customer is not satisfied with our product. Besides, we make sure that we deliver you only high-quality products. Still, in some scenarios, unexpected defects or damages related to freshness, quality, packaging may occur. In such scenarios, the customer can report the case within 24 hours to our customer support team. If we identify that the issue is due to carelessness or negligence from our side, then Foodro ensures replacement or refund as required by the customer. In case of a refund, the refund amount will be credited to the same account from which you had made the payment from. The time taken for the money to show in your account may vary depending on your bank’s processing time.

PRECAUTIONS TAKEN AGAINST COVID-19 FOR THE SAFETY OF OUR VALUED FOODRO CUSTOMERS AND OUR STAFF

The Covid-19 pandemic has disrupted the lives of people all around the world. It has confined us to our homes, limited our travels and has made accessing essential goods difficult. Foodro has risen to the occasion by taking quick action to make online shopping of essential goods easy. We have made available the online shopping feature to our community to enable increased access to groceries and household essentials safely from their home.

We have always believed in safety and hygiene and even more so in these troubling times. We have taken it upon ourselves to update our already existing safety, health and hygiene measures. This is to ensure that our warehouse staff, our valued customers and delivery partners are all safe at all times. The measures taken are:

  • We check all our staff temperatures using infrared contactless thermometers daily.
  • We temperature check our delivery partners after each delivery.
  • We have made sanitisers available at all entry and exit points at our warehouse.
  • It mandatory to sanitise hands at every entry and exit point.
  • We have assigned a special cleaning team for sanitising and disinfecting our warehouse every 04 hrs.
  • It is mandatory for all our delivery partners to replace their face mask and gloves with fresh ones every 05 hours.
  • Each of our delivery partners are provided with pocket hand sanitisers to clean after each delivery.
  • For our valued customers and staff, we have implemented a contactless transaction by making the mode of payment online.
  • We ensure that all items ordered are packed by our staff wearing mask and gloves.
  • We also ensure that all items delivered to you are Foodro brand sealed packages.

We are committed to ensuring the health and safety of our partners and our valued customers through these tough times. We appreciate the trust in us and ensure that we will continue to follow all the safety measures. We are committed to packing your groceries hygienically and delivering it safely to your doorstep. Let us continue practicing safety measures to beat this pandemic together!

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