Privacy Policy

FOODRO software company built the Foodro-Online supermarket app as a free app for grocery shoping. This SERVICE is provided by FOODRO and is intended for use as is.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. we will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Foodro-Online supermarket, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to [add whatever else you collect here, e.g. users name | address | location | pictures]. The information that we request is [retained on your device and is not collected by us in any way]|[will be retained by us and used as described in this privacy policy.

The app does use third party services that may collect information used to identify you. [You can mention Google services here and link to Google's privacy policy if you want].

Log Data

we want to inform you that whenever you use our Service, in case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your devices’s Internet Protocol (“IP”) address, device name, operating system version, configuration of the app when utilising our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your devices’s internal memory.

Check if this is true for your app, if unsure, just assume that you do use cookies and modify this next line -->This Services does not uses these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collection information and to improve their services. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

we may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

we want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

we value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, I strongly advise you to review the Privacy Policy of these websites. I have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

This Services do not address anyone under the age of 13. we do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

we may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. we will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us. support@foodro.in

Foodro Online Grocery Shopping

The online supermarket revolution is here and Foodro is taking over command! Kerala’s largest online grocery store, Foodro, is now live and ready to serve all your home and personal needs. We have an array of world-class products across different categories of produce such as fruits & vegetables, oils & spices, rice & other grains, meat & fish, bakery & dairy, etc. On top of these, we also provide a number of checkout-ready items that include beverages, snacks, personal care products, baby & kids products, cleaning & household equipments, home & kitchenware, school & stationery and pet care products.

Foodro is empowering your grocery shopping experience with high quality items, on-time delivery and an easy returns policy. Logging onto a website and choosing the items you want has never been easier. Our website is comprehensive yet fast loading and easy to use, enabling you to shop faster without any hassles and order right to your home in no time.

Bid adieu to long waiting times, traffic woes and unprofessional service. Foodro has over 5000 products that are readily available to you in a matter of minutes. We guarantee same-day delivery and a trouble-free replacement policy which saves you time, money and effort. Logon today and purchase away! Our great services are available at Kochi, Chennai, Bangalore

How it works

Using Foodro is as easy as one, two and three. First and foremost, download the Foodro app or logon to the Foodro website where you can browse through various products or search for a particular item. An option to add products to the shopping cart is always visible on screen. Once you are done, you will be directed to the address and delivery screen which contains fields to input an address. Here, you will also be able to choose a suitable time for delivery. Soon after, you will be redirected to the payment gateway. Choose your method of payment, cash, card or e-wallets and then, simply, wait for your doorbell to ring!

Foodro will deliver to your house the same day as your order. This lets you get on with the rest of your day’s work without the need to rush to the nearby supermarket. Our fast delivery times also take care of unwanted hassles such as queueing at the counter, dealing with incompetent shop floor workers and fuel costs for traffic jams.

Foodro Refund and Replacement Policy

Foodro’s easy replacement policy protects your claim to good quality and value for money. If a customer expresses dissatisfaction about a particular product and its quality, packaging, freshness or price, he/she may raise a dispute with the Foodro customer service team. The customer has the option of replacing the product or opt for an immediate refund. This ensures a smooth customer journey from start to finish, without distress.

PRECAUTIONS TAKEN AGAINST COVID-19 FOR THE SAFETY OF OUR VALUED FOODRO CUSTOMERS AND OUR STAFF

The Covid-19 pandemic has disrupted the lives of people all around the world. It has confined us to our homes, limited our travels and has made accessing essential goods difficult. Foodro has risen to the occasion by taking quick action to make online shopping of essential goods easy. We have made available the online shopping feature to our community to enable increased access to groceries and household essentials safely from their home.

We have always believed in safety and hygiene and even more so in these troubling times. We have taken it upon ourselves to update our already existing safety, health and hygiene measures. This is to ensure that our warehouse staff, our valued customers and delivery partners are all safe at all times. The measures taken are:

  • We check all our staff temperatures using infrared contactless thermometers daily.
  • We temperature check our delivery partners after each delivery.
  • We have made sanitisers available at all entry and exit points at our warehouse.
  • It mandatory to sanitise hands at every entry and exit point.
  • We have assigned a special cleaning team for sanitising and disinfecting our warehouse every 04 hrs.
  • It is mandatory for all our delivery partners to replace their face mask and gloves with fresh ones every 05 hours.
  • Each of our delivery partners are provided with pocket hand sanitisers to clean after each delivery.
  • For our valued customers and staff, we have implemented a contactless transaction by making the mode of payment online.
  • We ensure that all items ordered are packed by our staff wearing mask and gloves.
  • We also ensure that all items delivered to you are Foodro brand sealed packages.

We are committed to ensuring the health and safety of our partners and our valued customers through these tough times. We appreciate the trust in us and ensure that we will continue to follow all the safety measures. We are committed to packing your groceries hygienically and delivering it safely to your doorstep. Let us continue practicing safety measures to beat this pandemic together!