Privacy Policy

Foodro Retail Pvt Ltd (“Foodro” or “company”, or “we”) takes the privacy of your information seriously. This privacy policy describes the methods of collection, purposes, processing of personal information through our websites, applications or other mediums. It also describes the measures we take to protect your data securely, how we respect your personal information, and you can contact us about our privacy practices [1].


In this Privacy Policy, the following definitions are used:


A small file placed on your device by our website or mobile application when you either visit or use certain features of our website or mobile application. A cookie generally allows a website to remember your actions or preference for a certain period of time.


Includes non-personal information, personal information and sensitive personal information about you, which either directly or indirectly in combination with other information, could allow you to be identified when you visit our stores, website and/or mobile application.

Data Protection Laws

any applicable law for the time being in force relating to the processing of Data.


Select third parties with whom we have contracts for the businesses described in this Privacy Notice.

Service Providers

Includes entities to whom we or other Tata Group Entities will disclose your Data in order to process information for a specific purpose pursuant to written contract.


A company incorporated in India whose registered office is at Kakkanad, Ernakulam, Kerala.

Customer or User or you

The natural person who accesses our services, website or mobile application.


Foodro collects Data from Users for various purposes set in this privacy notice. This Data includes, without limitation, the following categories [2] :

● Personal Information :
first name, last name, email, address, pincode, phone number, age, gender, date of birth, marital status, identification documents, occupation, or any other personal and communication information provided in responses to surveys or questionnaires.

● Financial Information :

payment information, transactions, transaction history, preferences, method, mode and means of payment, spending pattern, trends and other similar details.

● Technical Information :

website, device and application usage, identification or similar details are collected with automatic means, such as cookies, pixels and other technologies.

● Usage & Preference Information :

the details of order, usage, product, preferences, marketing feedbacks, service requests, reviews, feedback, opinions on products-services and related details.

● Loyalty & Subscription Program Information :

your service & social media account details, membership & affiliation information.


We collect data in the following means,

● Customer Provided Informations :

we collect, process and store any information you provided at any mode of means.

● Automatically Collected Informations :

we use “cookies”, pixels and other technologies to collect, process and store any type of information whenever you interact with us. Most of this information is stored in your device and used in demand.

● Digital Communications & Feedback :

we often have a feedback matrix on the communication we made with customers to make the communication more relevant and useful. And these feedback response is also collected, processed and store.

● Information from Other Sources :

we may obtain information from other sources to improve our service & processes. In that case the data received, processed and stored from a third party provider not covered under our Privacy Policy.

You can make choices about providing and using your Data. If you are not comfortable about accessing the data, you can opt out while requesting and request us regarding edit or remove your Data from our website or application with obligations mentioned in the Terms & Condition to using the services.[3]


Foodro may collect your Data in several ways from your use of our service, website or application. And we collection information while :

● Registering & Ordering

● Conduct a transaction

● Submitting any means of information as survey, feedback, replies & any other means.


● Data while visiting or using the service, website or application. This information helps to improve the content, navigation and services. These include time frame, device information & settings

● Analytics and Log data with third party services. Which include duration, number of visits, pages viewed, demographics, preferences or similar information.

● Information via Cookies, Pixel or similar technologies in line with settings on the browser or device.


Any or all the above Data collected may be required by is from time to time to Foodro to enable services using our website or application. Specifically these data might be used for :

● Carry out obligations arising from any contract entered between two parties.

● Provide services, products and communication regarding the products / services.

● Processing, disclosing, transmitting, sharing the data with Foodro or any third parties who have business and contractual dealing with us to make the service better.

● Provide you with personalised services, offers, promotions, loyalty programs, subscription, recommendations to improve the user experience.

● Understand, Evaluate, Operate and Improve our business, product and services.

● Protecting against and preventing any sort of fraud, illegal, financial loss or any unlegit action matters security and risks in the system and business processes.

Where required under applicable law, we will only use your personal information with your consent; as necessary to provide you with products and/or services; to comply with a legal obligation; or when there is a legitimate interest that necessitates the use.[6]


We may share your data with

● Partners :

we may provide services, products or applications provided by the partners. While using their services or products, your customer information in relation with those transactions may be shared with such partners. Such partners will be required to respect the security of the Data and treat it according to this privacy policy and applicable law. [7]

● Foodro Entities :

We may provide your data with Foodro Entities for the purpose to facilitate the operation of our business.

● Service Providers :

We may share your Data with our service providers which help us to process and improve the services. The Service Providers will also be required to safeguard the security and confidentiality of the Data they process by implementing appropriate technical and organizational security measures and confidentiality obligations binding employees accessing Data.[8]

● Protecting Foodro :

we may share your data when it's appropriate and comply with applicable law or legal process, enforce or apply the Terms of Use of our website or mobile application and other agreements, protect Foodro against harm or financial loss, when we believe disclosure is necessary to protect individuals’ vital interests, or in connection with an investigation of suspected or actual fraudulent or illegal activity. This may include exchanging information with other companies and organizations for fraud protection, risk management and dispute resolution. This does not include selling or otherwise disclosing personally identifiable information from users for commercial purposes in violation of this Privacy Notice.[9]

● Business Transfers :

As we continue to develop our business, we might sell or buy subsidiaries or business units. Your Data may be transferred as part of such a transaction. Such transfers will respect the security of the Data and treat it according to this privacy policy and applicable law.

● Third Parties :

We may share the data with third parties where you request or authorize us to do, which comply with applicable law or respond to valid legal process or when we need to operate or maintain the security of our website, mobile application or any systems, including prevention, recovery and stop an attack to our network or computers or any digital or physical systems. We also require them to safeguard the security and confidentiality of the sensitive personal data they process on our behalf by implementing appropriate confidentiality, technical and organizational security measures. [10]


We are bound to use technical and organisational measures to safeguard your Data and we store your Data on Secure Servers. And none of your personal contact details are visible to any of our employees and all are managed with technical process masking them.If you suspect any misuse or loss or unauthorised access to your Data, please contact us by email.[11]


Foodro retains your Data as long as necessary to provide service, to provide access to our website and application, to complying with our legal obligation, to resolving disputes, to enforcing our agreements and to retaining the data which is necessary for our legitimate interests. Because these needs can be vary from time to time based on the types of purpose, thus the retention periods may vary significantly.[12]

Even if we delete your Data, it can be recovered from backups or archival media for both internal and external accountability, audit, legal, tax or regulatory purposes.


When we process Data about you, we do so with your consent which is necessary to operate business, meet our contractual and legal obligations, protect the security of our systems and our customers and to fulfil other legitimate interests of Foodro as described in the Privacy Policy.

We may transfer the Data collected to the recipient in India, and when its transferred will protect that information as described in this Privacy Policy, at time of data collection.

Customer may have the right & choices to : [13]

● Opt out the some collection or uses of the collected data.

● Access, rectify, restrict or object to processing or request to deletion.

● Edit or Change the data provided.

● Withdraw or alter any consent or preferences provided.

Below, you will find additional privacy information that you may find important. Data Protection Laws, depending on your country, may include the following rights in relation to your Data[14]:

Right to Confirmation and Access - the right to confirm our methods of processing and request

(i) copies of the information we hold about you at any time, or

(ii) that we modify, update or delete such information.

● Right to Correction - the right to have your Data rectified if it is inaccurate or incomplete.

● Right to be Forgotten - the right to request that we delete or remove your Data from our systems.

● Right to Restrict / Object to Our Use of your Data - the right to limit the way in which we can use it.

● Right to Data Portability - the right to request that we move, copy or transfer your Data.

● Right to Withdraw Consent – the right to withdraw your consent provided earlier.

● Right to File Complaints – the right to raise complaints to a regulatory authority.

For information about managing your Data and promotional communications, please email us at . It's also important that the Data we hold about you is accurate and current. So users are bound to inform and update the personal information changes from time to time for which we hold it. [15]


These Services do not address anyone under the age of 18. we do not knowingly collect personal identifiable information from children under 18. In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

If you are a minor i.e, under the age of 18 years but at least 13 years of age you may use the website under the parental guidelines and the parent / legal guardian agrees to be bound by these terms of use and parents / legal guardians can transact on behalf of you for the products & service. If you are a minor, you are prohibited from purchasing any materials which are for adult consumption and the sale of which to minors is prohibited.


Data collected under this privacy notice is hosted in secure servers, location will be disclosed on request.


We ensure that the Data we collected under this privacy policy is processed according to the provisions mentioned and requirements of the applicable laws. To confirm the adequate level of protection for the data collected, we have put in place appropriate written contracts with the partners, service providers that we share your Data with. This makes sure that Data is treated by such parties in a way that is consistent with applicable law. [16]


If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Policy will not be affected.


As our business changes constantly and the Privacy Policy will change with the same. You should periodically check our website and mobile application frequently to see the updates. The updated version will be effective as soon as it is accessible. Any changes will be immediately posted on our website and mobile application and you are deemed to have accepted the terms of the updated Privacy Policy on your first use of our website or mobile application or first purchase of the products and/or services following the alterations. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.


To request to review, update or deletion your personal information or to otherwise reach us, please submit a request by email at You may contact us for information on Service Providers, Partners and other Entities with whom we may share your Data in compliance with this Privacy Notice and applicable law. We will respond to you within 30 days.


[1] Refer to Rule 4 of the IT Rules

[2] Refer to Rule 2(i), Rule 3 and Rule 4(ii) of the IT Rules

[3] Refer to Rule 5(6) and 5(7) of the IT Rules

[4] Refer to Rule 5(3) of the IT Rules

[5] Refer to Rule 5(3) of the IT Rules

[6] Refer to Rule 5(1), Rule 5(2) and Rule 5(5) of the IT Rules

[7] Refer to Rule 7 of the IT Rules

[8] Refer to Rule 7 of the IT Rules

[9] Refer to Rule 6 of the IT Rules

[10] Refer to Rule 7 of the IT Rules

[11] Refer to Rule 8 of the IT Rules

[12] Refer to Rule 5(4) of the IT Rules

[13] Refer to Rule 5(6) and Rule 5(7) of the IT Rules

[14] Refer to Rule 5(6) and Rule 5(7) of the IT Rules

[15] Refer to Rule 5(6) of the IT Rules

[16] Refer to Rule 7 of the IT Rules